Vermont DMV phone numbers and what each line handles

The Vermont Department of Motor Vehicles operates a single main phone line for most driver and vehicle services: 802-828-2000. This number connects you to the DMV's Montpelier headquarters, where staff handle license renewals, registration questions, title transfers, and general inquiries. Wait times vary by time of day and season, with mornings typically shorter than afternoons.

If you are calling about a specific service — such as a commercial driver's license, a road test appointment, or a commercial vehicle registration — the staff who answer the main line can route you to the right department or provide a direct extension. The DMV does not publish separate numbers for individual services, so starting with the main line is the standard approach.

Vermont also operates a separate phone line for the Commercial Driver License (CDL) program: 802-828-2050. Use this number if you are testing for or renewing a CDL, or if you have questions about hazmat endorsements or medical certification requirements.

Key Takeaways

  • The main Vermont DMV phone number is 802-828-2000 for driver licenses, vehicle registration, title transfers, and general questions.
  • Call 802-828-2050 if you need information about commercial driver licenses or CDL testing.
  • Morning hours typically have shorter wait times than afternoons.
  • The DMV website at dmv.vermont.gov also offers online services for renewals and address changes, which may be faster than calling.

When to call versus using the Vermont DMV website

Many common transactions do not require a phone call. The Vermont DMV website at dmv.vermont.gov lets you renew a driver license online if it is not expired or suspended, and you can change your address through the same portal. Road test appointments can also be scheduled online. If your task fits one of these categories, the website is usually faster than waiting on hold.

Call the main line when you need to ask a question that the website does not answer, when you are unsure whether you need an in-person visit, or when you have a situation outside the standard renewal or address-change path — such as a license suspension, a name change, or a title dispute. Staff can tell you what documents to bring and whether you must visit a DMV office in person.

What to have ready before you call

Before dialing 802-828-2000, gather the information relevant to your question. If you are calling about a driver license, have your license number or date of birth ready. For vehicle registration or title questions, have your Vehicle Identification Number (VIN) and registration number on hand. If you are calling about a road test or appointment, know the type of license you are testing for.

Having this information ready shortens the call and reduces the chance that you will be transferred or asked to call back. If you are calling about a specific transaction you started online, have your confirmation number or reference number available as well.

Vermont DMV office locations if you need to visit in person

Vermont has one main DMV office in Montpelier, located at 120 State Street. This is where most transactions take place, including road tests, license replacements, and title work. The Montpelier office is open Monday through Friday, 8:00 a.m. to 4:30 p.m., with a lunch closure from 12:00 p.m. to 1:00 p.m.

Some towns in Vermont host part-time DMV services through town clerks' offices, but these typically handle only renewals and address changes. If you need a road test, a replacement license, or a title transfer, you must visit the Montpelier office. Call 802-828-2000 to confirm whether your specific transaction can be handled at a town clerk's office or requires a trip to Montpelier.

Hours and best times to call

The Vermont DMV phone line is staffed Monday through Friday, 8:00 a.m. to 4:30 p.m., with the same lunch closure from 12:00 p.m. to 1:00 p.m. The line is closed on weekends and state holidays. Early morning calls — between 8:00 a.m. and 9:30 a.m. — tend to have the shortest wait times. Late afternoon calls, especially after 3:00 p.m., often have longer queues.

If you reach a busy signal or a long hold time, try calling back 30 minutes later. The DMV does not offer callback options or voicemail, so you will need to call again if you cannot reach someone.

What to expect when you call

When you call 802-828-2000, an automated system may ask you to select an option or enter information before connecting you to a staff member. Listen carefully to the menu options, as some calls can be resolved without speaking to a person. If you need to speak with someone, stay on the line and you will be placed in a queue.

Vermont DMV staff are familiar with common questions and can usually answer them during your call. If your situation is complex or requires documentation review, they may ask you to visit an office in person or to submit documents by mail. Ask for the mailing address and any specific instructions before you hang up.

Frequently Asked Questions

Can I renew my license by phone?

No, but you can renew online at dmv.vermont.gov if your license is not expired or suspended. If you need to renew by mail or in person, call 802-828-2000 to ask what documents to send or bring.

How long will I wait on hold?

Wait times vary. Morning calls usually connect within 5 to 15 minutes, while afternoon calls may take 20 to 45 minutes. The DMV does not publish average wait times, so calling early in the day is your best bet for a shorter hold.

What if I cannot reach anyone?

If you get a busy signal, try again in 30 minutes. The DMV does not offer voicemail or callback options. You can also visit the website at dmv.vermont.gov to see if your question is answered there, or visit the Montpelier office in person during business hours.

Do I need an appointment to visit the DMV office?

Vermont does not require appointments for most services. However, road tests must be scheduled in advance. Call 802-828-2000 or schedule online at dmv.vermont.gov to book a test date.

Is there a number for road test scheduling?

Road tests are scheduled through the main DMV line at 802-828-2000 or online at dmv.vermont.gov. You do not need a separate number for test appointments.