The Burlington DMV location and what it handles
Burlington, Kentucky does not have its own dedicated DMV office. The nearest Kentucky Transportation Cabinet Driver Licensing office to Burlington is in Boone County, located in Florence. This office handles driver's licenses, ID cards, and related transactions for residents in the northern Kentucky area, including those in Burlington and surrounding communities.
The Florence office processes new licenses, renewals, replacements, address changes, and commercial driver's license (CDL) matters. If you need to conduct DMV business and live in or near Burlington, you will travel to Florence, which is approximately 10 to 15 minutes away depending on your exact location.
Kentucky does not use the term "DMV" — the state calls it the Driver Licensing office or refers to the Kentucky Transportation Cabinet. When searching for services online or calling for information, use "Kentucky Driver Licensing" or "Boone County Driver Licensing" to find the right office.
Key Takeaways
- Burlington residents must visit the Driver Licensing office in Florence, Kentucky, not a local Burlington location.
- The Florence office handles driver's licenses, ID cards, renewals, replacements, and address changes for the Boone County area.
- You can check wait times and make an appointment online through the Kentucky Transportation Cabinet website before you go.
- Bring a valid form of identification and proof of residency, as requirements vary by transaction type.
- If you cannot reach Florence, some services like address changes may be available by mail or online through the state portal.
The Florence Driver Licensing office address and hours
The Boone County Driver Licensing office is located at 2950 Circleport Drive, Florence, Kentucky 41042. This is the office that serves Burlington and the surrounding area. Hours of operation are typically Monday through Friday, 8:00 a.m. to 4:30 p.m., though hours may vary by season or due to staffing. Call ahead or check the Kentucky Transportation Cabinet website to confirm current hours before making the drive.
The office does not accept walk-ins on a first-come, first-served basis for all services. Many transactions now require an appointment, which you can schedule online through the Kentucky Transportation Cabinet portal. Walk-in availability depends on the type of service and current demand, so scheduling ahead is the fastest way to complete your transaction.
Parking is available at the location. The office is in a commercial area with multiple businesses, so you should be able to find a spot without difficulty. If you are unsure whether you need an appointment for your specific transaction, call the office directly or visit the state website to check.
What documents to bring
The documents you need depend on whether you are renewing a license, getting a new one, replacing a lost or stolen card, or changing your address. For any transaction, bring a valid form of identification — this can be a current driver's license, passport, military ID, or other state-issued ID. You will also need proof of your current address, such as a utility bill, lease, mortgage statement, or bank statement dated within the last 60 days.
If you are explore for a new driver's license, you will need proof of your Social Security number (your Social Security card, W-2, or 1099 form) and proof of your legal name (birth certificate, marriage certificate, or divorce decree if your name has changed). For a CDL, additional documentation and a medical certificate may be required.
If you are changing your address only, you may not need to visit the office in person. Kentucky allows address changes online through its portal or by mail. Check the Kentucky Transportation Cabinet website to see whether you can complete this transaction without a trip to Florence.
Making an appointment online
The Kentucky Transportation Cabinet website allows you to schedule an appointment for most driver licensing services. Go to the state's official transportation website, find the Driver Licensing section, and look for the appointment scheduling tool. You will select your county (Boone), the type of service you need, and your preferred date and time from available slots.
Appointments typically fill up several weeks in advance during busy seasons, so schedule as early as possible. If no appointments are available for your preferred date, check back frequently — cancellations open up slots regularly. Some offices also hold a small number of walk-in slots each day, though wait times for walk-ins are often longer than for scheduled appointments.
When you arrive for your appointment, come 10 to 15 minutes early and bring all required documents. If you miss your appointment without canceling, you may not be able to reschedule for several weeks, so mark the date on your calendar.
Services you can complete by mail or online
Not every transaction requires a visit to the Florence office. Kentucky allows certain services to be completed remotely, which can save you a trip if you live in Burlington and have limited time.
Address changes can often be completed online through the Kentucky Transportation Cabinet portal or by mail. You will need to submit a form and proof of your new address. Check the state website to see the current process and whether you are may be able to access to change your address without visiting an office.
License renewals may be available by mail if your license is not expired and you have no medical or legal restrictions. The state will mail you a renewal form and instructions. Some renewals require an in-person visit, particularly if your license has been expired for more than a certain period or if you need a new photo.
Duplicate licenses or ID cards (replacements for lost, stolen, or damaged cards) usually require an in-person visit to verify your identity. However, some situations may allow you to request a duplicate by mail — contact the office or check the website for your specific circumstances.
What to expect during your visit
When you arrive at the Florence office, check in at the front desk and provide your appointment confirmation or let staff know you are a walk-in. You will be called when it is your turn. The staff will review your documents, ask you questions to verify your information, and take your photo if you are getting a new license or ID card.
The entire process usually takes 15 to 30 minutes if you have all required documents and your appointment is on time. If documents are missing or incomplete, staff will tell you what you need to bring back. You cannot complete the transaction that day if required paperwork is absent, so double-check the list before you go.
You will pay the applicable fee at the time of service. Fees vary by transaction type — a new license costs differently than a renewal or replacement. The office accepts cash, check, and card payments. Your new license or ID card will be mailed to your address within 7 to 10 business days in most cases.
Contacting the office by phone
If you have questions before your visit, you can call the Boone County Driver Licensing office directly. The phone number is available on the Kentucky Transportation Cabinet website. Call during business hours (typically 8:00 a.m. to 4:30 p.m., Monday through Friday) to speak with staff about wait times, appointment availability, required documents, or specific questions about your transaction.
Phone lines can be busy during peak hours, particularly early in the morning or mid-week. If you cannot reach anyone, try calling back later or use the online appointment system to schedule your visit instead. The website also has a contact form where you can submit questions and receive a response within one to two business days.
Frequently Asked Questions
Can I renew my Kentucky license online instead of going to Florence?
Some renewals can be completed online through the Kentucky Transportation Cabinet portal if your license is current and you have no medical or legal restrictions. Check the state website to see whether your renewal is may be able to access for online processing. If it is not, you will need to visit the Florence office or request a renewal by mail.
What if I lost my license and need to replace it right away?
Replacement licenses usually require an in-person visit to verify your identity. Schedule an appointment as soon as possible through the state website. If you need to drive before your appointment, you can request a temporary driving permit at the office, though availability varies. Ask about this option when you call or arrive for your appointment.
Do I have to go to Florence, or are there other offices closer to Burlington?
The Florence office in Boone County is the nearest Driver Licensing office to Burlington. There is no closer Kentucky Transportation Cabinet location. If you are near the Ohio or Indiana border, you cannot use out-of-state offices for Kentucky license matters — you must use the Florence location.
How long does it take to get my new license after my appointment?
Your new license or ID card is mailed to your address within 7 to 10 business days after your visit in most cases. If you need it faster, ask staff at the time of your appointment whether expedited processing is available and what the cost is. Some transactions may take longer if additional verification is needed.
What if I cannot make it to Florence during business hours?
The Florence office operates Monday through Friday during standard business hours. If you cannot visit during these times, check whether your specific transaction can be completed by mail or online. For services that require an in-person visit, you will need to arrange time to travel to Florence during operating hours.