The Franklin DMV office location and what it handles

The Franklin Driver Services office is located at 1117 Murfreesboro Road, Franklin, Tennessee 37064. This is a Tennessee Department of Safety and Homeland Security facility that handles driver's license and vehicle registration services for Williamson County residents and anyone else in the area who needs to renew, replace, or obtain these documents.

The office does not handle all DMV services. It processes driver's license applications, renewals, and replacements; vehicle registration and title work; and commercial driver's license (CDL) services. However, it does not conduct road tests for driver's licenses — those are scheduled at a separate testing location. You will need to contact the office or check the Tennessee Department of Safety website to find where road tests are administered in your area.

Franklin is in Williamson County, one of the fastest-growing counties in Tennessee. The office serves both Franklin residents and people from surrounding areas, so wait times can vary significantly depending on the time of day and day of the week. Arriving early in the morning or on weekdays typically means shorter waits than afternoons or Saturdays.

Key Takeaways

  • The Franklin office is at 1117 Murfreesboro Road and handles driver's licenses, vehicle registration, and CDL services, but not road tests.
  • You will need to bring specific documents depending on whether you are renewing, replacing, or obtaining a license or registration for the first time.
  • Tennessee allows online renewal for some driver's licenses and vehicle registrations, which may save you a trip to the office.
  • Road tests for driver's licenses are scheduled at a separate location; call the Franklin office or check the state website to find the testing site serving your area.
  • Wait times are typically shorter on weekday mornings than on afternoons or weekends.

Documents you need to bring to the Franklin office

What you bring depends on what you are doing. For a driver's license renewal, you need your current license, proof of Tennessee residency (such as a utility bill or lease dated within the past 60 days), and your Social Security number. If you are renewing online instead, you can skip the office visit entirely — Tennessee allows online renewal for many licenses, though not all.

For a new driver's license or a replacement (if yours was lost, stolen, or damaged), you need proof of identity, proof of Social Security number, and proof of residency. Acceptable identity documents include a passport, military ID, or a previous driver's license. Proof of Social Security can be a Social Security card, W-2, or tax return. Proof of residency must be dated within 60 days and can be a utility bill, lease, mortgage statement, or bank statement in your name.

For vehicle registration and title work, bring your current registration, proof of ownership (the title or bill of sale), proof of residency, and your vehicle identification number (VIN). If you are registering a vehicle for the first time in Tennessee, you will also need proof that the vehicle passed inspection if required by the state.

Bring originals or certified copies — photocopies are not accepted. If any document is not in English, bring a certified translation along with the original.

When you can use online services instead of visiting in person

Tennessee offers online renewal for driver's licenses and vehicle registrations in many cases, which means you do not have to visit the Franklin office. You can renew your driver's license online if your license is not expired, you have not changed your name or address, and you do not need a new photo. The online renewal takes about 10 minutes and costs less than renewing in person.

Vehicle registration renewal is also available online through the Tennessee Department of Revenue website. You can renew if your registration is not expired and you have not changed your address or vehicle information. Online renewal is faster and often cheaper than visiting the office.

If you need a new photo, have changed your address, or are registering a vehicle for the first time, you must visit the office in person. The same applies if your license or registration has expired — you cannot renew online once they are past the expiration date.

Hours, phone number, and how to prepare for your visit

The Franklin Driver Services office is open Monday through Friday, 8:00 a.m. to 4:30 p.m., and Saturday from 8:00 a.m. to 12:00 p.m. It is closed on Sundays and state holidays. The phone number is (615) 741-3000. You can call to ask questions about what documents you need or to check current wait times before you go.

Tennessee does not currently offer appointment scheduling at most Driver Services offices, including Franklin. Service is first-come, first-served. To minimize your wait, arrive early in the morning on a weekday if possible. Bring all required documents in one place so you do not have to search for them at the counter. Have your documents organized and ready to hand over when it is your turn.

Bring cash or a debit card — the office accepts both. Credit cards are not accepted at all Tennessee Driver Services offices. Fees vary depending on what service you need; call ahead if you want to know the exact cost before you arrive.

Scams and safety information for DMV visits

Be cautious of websites or services that claim they can renew your license or registration faster than the state office. These are often scams that take your money without delivering the service. The only official way to renew your Tennessee driver's license or registration is through the Tennessee Department of Safety and Homeland Security or an authorized third-party vendor — and even then, you pay the state fee plus a service fee.

Do not give your Social Security number, driver's license number, or financial information to anyone who calls or emails claiming to be from the DMV. The Franklin office will never contact you first asking for personal information. If someone calls saying your license is suspended or your registration is expired and demanding payment, hang up and call the Franklin office directly at (615) 741-3000 to verify.

When you visit the office, keep your documents with you at all times. Do not leave them on a counter or chair. If you are asked to fill out a form, do so at a table or counter where you can see your documents. After you complete your transaction, make sure you receive a receipt and any documents you are may have access to to before you leave.

What to do if you need a road test for your driver's license

The Franklin Driver Services office does not conduct road tests. Road tests are administered at separate locations by certified examiners. To find the testing site serving the Franklin area, call the office at (615) 741-3000 or visit the Tennessee Department of Safety website and search for "road test locations."

When you schedule your road test, you will need to bring your learner's permit, proof of insurance for the vehicle you will be tested in, and a vehicle that is in safe working condition. The vehicle must have valid registration and pass a safety inspection. Arrive at least 15 minutes early. Bring your Social Security number and a form of ID.

Road test fees vary and change periodically. Call ahead to confirm the current fee and what payment methods are accepted at the testing location. Some testing sites accept cash only, while others accept cards.

Frequently Asked Questions

Can I renew my Tennessee driver's license online if I live in Franklin?

Yes, if your license is not expired, you have not changed your name or address, and you do not need a new photo. Online renewal takes about 10 minutes and costs less than renewing in person. If any of those conditions do not explore, you must visit the Franklin office.

What is the phone number for the Franklin DMV office?

The Franklin Driver Services office phone number is (615) 741-3000. You can call Monday through Friday from 8:00 a.m. to 4:30 p.m., or Saturday from 8:00 a.m. to 12:00 p.m. Call to ask about wait times, required documents, or fees before you visit.

Do I need an appointment to visit the Franklin office?

No. The Franklin office operates on a first-come, first-served basis. There is no appointment system. Arriving early on a weekday morning typically means a shorter wait than visiting in the afternoon or on Saturday.

Where do I take my road test if I need a driver's license?

Road tests are not given at the Franklin Driver Services office. Call (615) 741-3000 or check the Tennessee Department of Safety website to find the road test location serving your area. You will schedule your test directly with that location.

What payment methods does the Franklin office accept?

The Franklin office accepts cash and debit cards. Credit cards are not accepted. Bring enough cash or have your debit card ready when you visit. Call (615) 741-3000 to confirm the exact fee for the service you need.